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Complaints

Make a complaint.

Tell us what went wrong. Every complaint is recorded with a reference and reviewed under our internal complaints procedure.

You get a reference

Shown as soon as you submit, and emailed to you.

We review it

Handled in accordance with applicable law and our internal procedure.

We reply to you

To the email address you give us here.

Attachment (optional)One file, up to 10 MB.

You can also complain by email to support@arclightpay.io, or in writing to ARCLIGHT PAY LTD., 112 - 970 Burrard Street, Office 1311, Vancouver, BC V6Z 2R4, Canada. Where a regulator or independent dispute body has jurisdiction, applicable escalation information will be provided. We use the details you submit to investigate and respond to your complaint and to keep the records we are required to keep. See our Privacy Policy and Terms.

Cookies

Your choices.

There is currently nothing optional to decide. Arclight Pay runs no analytics and no advertising, and stores nothing at all until you open the support chat yourself.

Essential

Always on

Needed for the site to work. Today this covers only the support chat, which stores a conversation identifier so a reply can reach you and the thread survives a reload, and only once you have written to us.

Analytics

Not in use

Measurement of how the site is used, to improve it. Not currently in use: Arclight Pay runs no analytics and sets no measurement cookies.

Read the Cookie Policy